Strategic Customer Success Manager

About the role

As a Strategic Customer Success Manager, you will be the primary strategic advisor, executive relationship owner, and commercial point of contact for a portfolio of high‑profile strategic accounts. You will build and execute account plans that align our solutions with each customer's goals, drive measurable ROI, manage risk, and own renewals through contract execution — maximizing retention, satisfaction, expansion, and long‑term partnership. The Customer Success team is dedicated to helping our customers get the value from Employ's solutions while building strong, lasting partnerships. Our High Touch and Strategic Accounts team supports some of our most complex and high‑value customers, working collaboratively to drive adoption, strengthen relationships, and support long‑term retention and growth. We're a customer‑focused team that values collaboration, accountability, and delivering meaningful outcomes for our customers.

Responsibilities

• Serve as primary strategic advisor for a portfolio of high‑profile accounts,