Strategic Customer Success Manager
Collectly · United States · 2 wk ago
RemoteRemoteCustomer ServiceFull-time
About the role
At Collectly Inc., we are seeking a Strategic Customer Success Manager to join our team. This is a full-time remote position.
Responsibilities
- Develop and execute customer success strategies to enhance customer satisfaction and retention.
- Collaborate with cross-functional teams to ensure seamless onboarding and ongoing support for customers.
- Identify and address customer needs proactively to prevent churn and drive upsell opportunities.
- Manage customer relationships and escalations, ensuring high levels of customer satisfaction.
- Conduct regular customer feedback sessions and analyze data to inform product improvements and service enhancements.
Requirements
- Proven experience in healthcare technology or Revenue Cycle Management (RCM).
- Strong interpersonal and communication skills, with the ability to build strong relationships with clients.
- Experience in managing customer success initiatives and driving business growth.
- Ability to work independently and manage multiple projects simultaneously.
- Excellent problem-solving and analytical skills.
Qualifications
- Bachelor's degree in Business Administration, Healthcare Management, or related field.
- Minimum 5 years of relevant experience in customer success or similar roles.
Skills
- Customer relationship management.
- Revenue cycle management.
- Strategic planning and execution.
- Customer feedback analysis.
- Product development and enhancement.
Benefits
- Competitive compensation package including base salary and performance-based bonuses.
- Flexible remote work schedule.
- Professional development opportunities.
- Health and wellness benefits.
Pay
Compensation is commensurate with experience.
Schedule
The role is remote and flexible.