Strategic Customer Program Manager

Primary Responsibilities

• Manage complex customer engagement or product programs under the supervision of the VP of Product Management and Marketing.
• Lead cross-functional core team including project managers, sales, product managers, R&D and Operation team members to develop program timeline consistent with business strategy and expectations.
• Drive program execution per milestone commitments (program timeline) to customers and achieve business objectives.
• Identify potential roadblocks early and lead the team to develop and implement counter measures;
• Identify opportunities for improving overall performance of the program.
• Develop plans with core team members to eliminate and/or mitigate risk.
• If risks cannot be mitigated within the core team, determine appropriate means to communicate and elevate issues to appropriate individuals within the organization.
• Interface with appropriate internal and external resources (regulatory, customers, etc.) to ensure development programs meet regulatory and customer requirements.
• Communicate with all levels of the organization the objectives, status, risks, and needs for the program.
• Tracks and forecasts divisional customer and product projects for new product positioning and new business expansion.

Education And Experience Required

• Bachelor’s degree in engineering or physics; graduate degree or MBA is a plus.
• End-to-end program management experience in Engineering or R&D within a semiconductor chip or equipment companies.
• Demonstrated experience collaborating with program stakeholders (client and internal), end-users, business partners, and technical team members to ensure proper systems and plan alignment.
• Strong verbal and written communication skills with ability to effectively communicate with multiple levels in the organization.
• Previous experience working in a matrixed and geographically diverse business environment.
• Proficient in MS Office (Word, Excel, Outlook) and MS Project.
• Program/Project Management certifications preferred but not required.

Pay

The target salary range for this job is approximately $185,000 to $200,000 annually.

Schedule

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Benefits

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Skills

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Application Instructions

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