Strategic Client Success Manager, Enterprise

About the role

For our client, we are seeking a Strategic Client Success Manager Enterprise to join the team of a leader in the Media space. This role will advance people and talent initiatives that strengthen organizational effectiveness, leadership capability, and employee experience. You will partner with sales leadership, HR centers of excellence, and cross-functional stakeholders to align talent priorities with commercial execution. The position offers the opportunity to influence culture, talent strategy, and scalable people operations within a Media environment.

Responsibilities

• Own the executive relationship with enterprise accounts and operate at the C-suite level
• Develop long-term success plans, connecting client's business priorities to the company’s capabilities
• Lead and mentor a CSM, ensuring their development and accountability for client health
• Drive commercial ownership across the portfolio, managing renewals, upsells, and expansions
• Ensure alignment and communication across three operational layers: strategic, program delivery, and technical execution
• Integrate AI discussions into client strategies, demonstrating real business applications and advantages
• Manage high-level escalations, coordinating across teams to protect client relationships

Qualifications

• 10+ years in enterprise client-facing role at a SaaS company, preferably in email, SMS, or digital marketing technology
• Bachelor's degree or equivalent experience
• People management experience, actively supporting the development of client-facing professionals
• Experience in a solutions-led or delivery-led model with strategic and commercial accountability
• Proven track record of managing a complex book of business and achieving net revenue retention targets
• Strong relationship skills with C-suite executives, comfortable in high-level discussions
• Technical curiosity about clients' data architecture and martech stacks

Benefits

• Equity and bonus opportunities in addition to base salary
• Robust benefits package including medical, dental, vision, and life insurance
• 401k match to support long-term financial growth
• Flexible time off to promote work/life balance
• Childcare reimbursement and continued education reimbursement offerings
• Commitment to diversity, equity, and inclusion initiatives and maintaining a respectful work culture