Strategic Client Success Manager

What You Will Be Doing

• Establish and maintain productive relationships with key stakeholders in assigned accounts, serving as their go-to expert on maximizing our solutions.
• Operate as the primary point of contact for strategic clients, providing insights and recommendations on best practices.
• Proactively nurture client relationships, ensuring engagement, retention, and expansion opportunities.
• Provide guidance on the latest HUD industry standards and best practices, educating clients on software features that enhance efficiency.
• Evaluate clients’ current workflows and tailor our solutions to meet their unique needs, ensuring seamless adoption and impactful outcomes.
• Act as a bridge between clients and internal teams, coordinating resources to address their evolving requirements.
• Develop performance objectives and milestones, ensuring long-term success for each account.
• Identify challenges and opportunities, offering innovative solutions to drive client success.

What You'll Need

• 8+ years of experience in client success, implementation, or a consultative role within a SaaS company, or
• 5+ years of experience supporting HUD programs or Federal Programs like CDBG, ESG, HOME, and HOPWA and/or experience working directly with housing, economic, and community development organizations or Housing Authorities.
• Excellent communication & presentation skills to effectively engage stakeholders at all levels.
• Deep commitment to our mission of improving communities through technology.
• Strong commitment to quality, compliance, and accountability.

Preferred Qualifications

• Bachelor’s degree
• Experience working with housing, economic, and community development organizations or Housing Authorities.
• Knowledge of HUD programs, including Housing Choice Vouchers and Federal Programs like CDBG, ESG, HOME, and HOPWA.
• Experience writing basic HTML.