Strategic Client Partner, Clinical

For our client, we are seeking a Strategic Client Partner, Clinical to join the team of a leader in the Information Technology space. This role will focus on driving expansion and retention within complex enterprise accounts across the clinical research ecosystem. The position requires close partnership with customer stakeholders, internal account teams, and cross-functional partners to support revenue growth, strengthen client relationships, and guide adoption of the company's clinical solutions. Success in this role will come from combining enterprise sales expertise with a working knowledge of clinical trial workflows, enabling you to translate customer needs into long-term partnership value. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $250,000 – $350,000 annually Responsibilities Lead discovery conversations and product demonstrations to identify expansion opportunities. Build and maintain trusted relationships with mid-level stakeholders across clinical functions. Develop and execute strategies for account retention, renewal, and expansion of services. Contribute insights for executive business reviews showcasing account health and product utilization. Monitor accounts for risk signals and create mitigation plans to prevent churn. Become a product specialist in the company's clinical suite, advising clients and internal teams on best practices. Translate customer feedback to inform the clinical solution roadmap. Maintain accurate CRM records and provide pipeline updates to leadership. Collaborate with the account team to ensure customer success and effective onboarding. Qualifications 5+ years of experience in B2B enterprise SaaS account management or sales, or clinical operations experience at Pharma/Biotech/CRO organizations. Familiarity with clinical trial workflows, including feasibility planning and enrollment forecasting. Proven experience managing renewal cycles and expanding revenue in complex enterprise accounts. Strong ability to build relationships and develop partnerships with stakeholders at all levels. Experience conducting product demonstrations and independent value-based selling. Ability to collaborate cross-functionally with Customer Success, Product, and Implementation teams. Willingness to travel to customer sites approximately 20% of the time. Benefits Full suite of health insurance options and generous paid time off. Pre-planned company-wide wellness holidays. Retirement options and health and charitable donation stipends. Engagement in impactful Business Resource Groups. Flexible work hours with opportunities to work remotely. Collaboration with leading biotech and life sciences companies in an innovative industry. Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.