Strategic Client Growth Manager

Position Overview

We're looking for an experienced Strategic Client Growth Manager to own the success, retention, and expansion of our most valuable customer relationships. This is more than a traditional Customer Success role. You'll serve as a trusted advisor to key clients, help them maximize the value of our services, and proactively address challenges before they become problems. You'll also play a leadership role by mentoring Customer Success team members, refining retention strategies, and helping build scalable processes that improve customer outcomes across the organization.

Compensation & Benefits

• $96,000 Base Salary
• Monthly performance incentive of $4,000
• On-Target Earnings based on $4k incentive: $144,000 annually
• Top performers regularly exceed $180,000 annually
• Fully remote work environment
• Comprehensive onboarding and ongoing professional development
• Employer-paid Medical, Dental, and Vision insurance
• 401(k) with company matching
• Clear opportunities for career advancement
• Collaborative leadership team committed to employee growth
• Incentives tied to customer retention, revenue growth, and client satisfaction

What You'll Do

• Serve as the primary relationship manager for strategic and high-value customer accounts
• Build individualized account strategies that improve customer outcomes and strengthen long-term partnerships
• Identify potential churn risks early and develop action plans that increase customer retention
• Lead conversations with executive stakeholders to ensure continued alignment and value realization
• Resolve complex customer concerns and act as the escalation point for sensitive client situations
• Discover opportunities to increase account value through additional products, services, and strategic recommendations
• Partner closely with Sales, Customer Success, and Leadership to create a seamless customer experience
• Coach Customer Success Managers on communication, negotiation, account strategy, and customer engagement best practices
• Evaluate retention trends, customer feedback, and performance metrics to recommend improvements across the customer lifecycle
• Track key performance indicators including customer health, retention rates, expansion revenue, and overall client satisfaction while providing regular business updates to leadership

What We're Looking For

• Five or more years of experience in Customer Success, Client Management, Account Management, Customer Retention, or consultative Sales
• Demonstrated success retaining clients while expanding existing business relationships
• Strong business acumen with exceptional relationship-building and consultative communication skills
• Experience working directly with executive-level decision makers and strategic accounts
• Proven ability to mentor, develop, and elevate customer-facing professionals
• Analytical mindset with experience using customer metrics and KPIs to drive business decisions
• Comfortable working within CRM platforms and customer success technologies
• Outstanding written, verbal, and presentation skills
• Excellent organizational and prioritization abilities in a fast-paced environment
• Previous experience working with Real Estate Investors or within the real estate investing industry is strongly preferred