Client Strategy Manager

About the role

This is not a high-volume SaaS account management role. You'll own a small number of complex enterprise homebuilders and help them adopt Higharc in ways that materially change how their business operates. Adoption here isn't about usage, it's about changing how builders work.

Responsibilities

• Own adoption outcomes from post-sale alignment through launch, rollout, value realization, and long-term account health.
• Lead executive conversations on your own around business goals, adoption milestones, risks, tradeoffs, and value.
• Guide clients beyond recreating legacy workflows toward new workflows, decision rights, and the adoption behaviors required to realize value.
• Orchestrate internal teams across Implementation, Solutions, Product, Engineering, Support, and Sales to keep outcomes moving.
• Diagnose adoption risk early, align stakeholders, and restore momentum when programs stall.
• Translate patterns in client friction into structured product, implementation, and account intelligence.

Requirements

• 5+ years in client success, implementation leadership, enterprise account management, consulting, solutions, or program leadership, with direct ownership of complex, high-value customers or transformation programs.
• Strong executive communication skills and the ability to independently influence senior customer stakeholders.
• Excellent judgment in diagnosing customer risk, adoption friction, stakeholder misalignment, and organizational blockers.
• Strong consultative and cross-functional leadership instincts — you can challenge customers respectfully when legacy assumptions limit value, and lead across implementation, product, engineering, sales, support, and executive teams.
• The ability to synthesize project details into an accurate account narrative without owning every administrative detail.
• Willingness to travel 25%, with occasional fluctuations during customer launch periods.

Qualifications

• Experience in residential homebuilding, construction technology, AEC, manufacturing, ERP, or other operationally complex industries is a plus.

Skills

• Strategic thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and priorities simultaneously.
• Strong analytical and data-driven approach.

Benefits

• Competitive salaries with significant equity.
• Comprehensive medical, dental, and vision coverage.
• Flexible PTO and maternity/paternity leave.
• Short and long-term disability plans.
• A 401K.

Pay

Details TBD.

Schedule

Remote first with occasional travel.