Strategic Capacity Coordinator

Responsibilities

• Carrier Sourcing & Relationship Management
• Develop long-term relationships with carriers to improve capacity reliability and service.
• Maintain daily communication with carriers regarding availability, load opportunities, and market trends.
• Negotiate rates with carriers to secure cost-effective transportation while ensuring service quality.
• Monitor market conditions to provide competitive pricing and maintain margins.
• Work closely with the brokerage team to balance customer expectations with carrier capabilities.
• Match available carrier capacity with high volume customer freight requirements.
• Ensure all loads are properly assigned, tracked, and delivered on time.
• Resolve service failures, delays, or disputes in a timely and professional manner.
• Collaborate with customer sales and operations teams to ensure seamless load execution.
• Manage carrier compliance, including insurance, safety ratings, and onboarding requirements.
• Use TMS (Transportation Management Systems) and other digital tools to manage load activity and documentation.
• Lead and mentor a team of carrier sales representatives to achieve individual and team performance goals.
• Provide training, coaching, and ongoing development to improve negotiation, carrier management, and operational efficiency.
• Monitor team activity, load coverage, and margin performance to ensure adherence to company objectives.
• Conduct regular performance reviews and provide constructive feedback to support career growth.
• Aid in developing team strategies for carrier procurement, market expansion, and customer satisfaction.
• Serve as the point of escalation for complex service issues or carrier disputes.
• Collaborate with leadership to recruit, onboard, and retain high-performing sales talent.

Qualifications

• Bachelor’s degree in Business, Supply Chain, or related field preferred (or equivalent work experience).
• Prior experience in freight brokerage, carrier sales, or logistics for at least 4 years.
• Strong negotiation, communication, and relationship-building skills.
• Ability to thrive in a fast-paced, competitive sales environment.
• Proficiency in Microsoft Office Suite and familiarity with TMS platforms.
• Strong problem-solving skills with a customer-first mindset.