Strategic Caller

Responsibilities

Placing calls to Strategic vendors not currently participating in the program
Maintaining vendor queue, appropriately prioritizing calls, retiring non-accepting vendors, and ensuring campaign completion within appropriate timelines
Entering vendor and/or client data within designated databases and accurately noting vendor contact and acceptance information
Discussing enrollment statistics with clients, sales, and/or project management
Liaising between vendor and client; discussing payment issues or negotiating payment terms
Circumventing vendor objections by proposing alternate payment options
Handling inbound (80+) and outbound calls in a professional manner
Utilizing multiple applications provided by Corpay/Paymerang in order to assist customers efficiently and in a timely manner
Demonstrating effective oral and written communications with customers, department personnel, and management
Proficiently in being able to cross-sell additional products and services
Transferring calls to the appropriate department or staff
Providing customers with accurate account information in a fast-paced environment
Good interpersonal skills and teamwork awareness
Multi-tasking, listening, inputting data, probing, providing solutions, and navigating through various screens while applying basic customer satisfaction techniques
Additional tasks assigned as determined by business needs

Qualifications & Skills

• High School Diploma or GED required; Bachelor’s Degree is preferred
• 1.5+ years of high call volume experience
• 1+ years previous experience in inside sales/telesales or sales support preferred
• Must be focused and detail-oriented, with the ability to handle multiple assignments promptly and effectively
• Must be able to manage time effectively and work independently without direct supervision
• Excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as, customer service skills are required
• Analytical and general math skills are required
• Ability to react quickly and decisively to resolve customer issues
• Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projects
• Proficiency in the use of Microsoft Office product suite, including Excel and Outlook are essential

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes