Strategic Account Manager, Public Sector

For our client, we are seeking a Strategic Account Manager, Public Sector to join the team of a leader in the Information Technology space. This role will focus on driving retention, renewals, and account growth across strategic government relationships. You will serve as a trusted advisor to senior public sector stakeholders, partnering closely with Sales and Delivery teams to align customer goals with outcomes. The position also requires strong executive communication, commercial acumen, and the ability to identify expansion opportunities while ensuring customers realize the full value of the company's platform. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $110,000 – $130,000 annually Responsibilities Own customer retention and renewal management, ensuring 100% retention and timely contract renewals Develop and execute comprehensive account plans in partnership with Sales and Delivery teams Cultivate deep relationships with key stakeholders across strategic accounts Ensure customers achieve desired outcomes and realize the full potential of the company's platform Conduct regular executive business reviews to demonstrate value and align on future goals Serve as the primary voice of the customer, liaising with internal teams to enhance the customer experience Identify and qualify opportunities for account expansion and upsell in collaboration with Sales Qualifications 8-10+ years in customer-facing roles such as Strategic Account Management or Federal Sales, with a focus on post-sales and renewals Proven track record of achieving near-100% retention and renewal rates with large government accounts Experience managing complex Federal/DoD contracts and navigating government procurement processes Exceptional interpersonal and communication skills for building rapport with senior government leaders Strategic mindset with strong problem-solving abilities and a trusted-advisor approach to client relationships Familiarity with enterprise software, especially AI/ML, data analytics, or business intelligence Benefits Meaningful ownership from day one with opportunities for career growth Highly competitive compensation and meaningful equity participation Fully paid medical, dental, and vision coverage for employees and dependents Unlimited PTO and flexible work arrangements, including remote and hybrid options Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.