Strategic Account Manager - Data Centers

About the role

Serve as the single accountable point of contact for assigned customers across the full engagement lifecycle, from purchase order through final commissioning. Build executive-level customer relationships and give clients one unified interface to Fluidstack regardless of internal complexity. Orchestrate internal teams across IT procurement, engineering, infrastructure supply chain, and construction toward shared client milestones, owning the RACI, cadences, and escalation paths for each account. Own end-to-end program reporting from PO placement through commissioning: procurement milestones, lead times, logistics, site readiness, deployment, and sign-offs, surfaced in dashboards and executive summaries. Identify schedule risks, supply chain disruptions, and resource gaps early, and drive mitigation with the internal teams. Run quarterly business reviews with clients and feed Voice of Customer back into product and operations.

Responsibilities

• Serve as the single accountable point of contact for assigned customers across the full engagement lifecycle, from purchase order through final commissioning.
• Build executive-level customer relationships and give clients one unified interface to Fluidstack regardless of internal complexity.
• Orchestrate internal teams across IT procurement, engineering, infrastructure supply chain, and construction toward shared client milestones, owning the RACI, cadences, and escalation paths for each account.
• Own end-to-end program reporting from PO placement through commissioning: procurement milestones, lead times, logistics, site readiness, deployment, and sign-offs, surfaced in dashboards and executive summaries.
• Identify schedule risks, supply chain disruptions, and resource gaps early, and drive mitigation with the internal teams.
• Run quarterly business reviews with clients and feed Voice of Customer back into product and operations.

Requirements

• You've owned strategic accounts, programs, or client success in data center or critical infrastructure, managing complex multi-phase engagements from procurement through commissioning.
• You've orchestrated large matrixed internal organizations on behalf of a client, escalating and removing blockers without owning the teams directly.
• You translate technical progress across engineering, procurement, and construction into clear executive reporting.
• You read design intent, specs, and deployment dependencies well enough to coordinate credibly with engineering, supply chain, and commissioning teams.
• You build the dashboards, trackers, and cadences that keep a client engagement visible at every phase.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Computer Science, or related field.
• 5+ years of experience in account management, project management, or similar roles in data center or critical infrastructure.
• Experience with complex multi-phase engagements from procurement through commissioning.
• Proven ability to orchestrate large matrixed internal organizations on behalf of a client.
• Strong understanding of supply chain management and its impact on project timelines.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities and deadlines simultaneously.
• Experience with project management tools and methodologies.

Skills

• Strategic thinking and problem-solving skills.
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Experience with data center or critical infrastructure projects.
• Knowledge of supply chain management and its impact on project timelines.

Benefits

• Competitive total compensation package (salary + equity).
• Retirement or pension plan, in line with local norms.
• Health, dental, and vision insurance.
• Generous PTO policy, in line with local norms.

Pay

The salary range for this position is $180,000 – $230,000 per year, depending on experience, skills, qualifications, and location. This range represents our good faith estimate of the compensation for this role at the time of posting. Total compensation may also include equity in the form of stock options. We are committed to pay equity and transparency.

Schedule

Full-time position.