Strategic Account Manager

About the role

The Strategic Account Manager is responsible for managing and maintaining a healthy book of business for the Director of Business Development, while serving as the first-level of support to existing legal clients, at both the law firm and corporate levels.

Responsibilities

• Serve as an additional point of contact for clients, and is expected to consistently provide excellent customer service and consultation services.
• Work collaboratively with internal departments throughout each phase of an engagement.
• Create and maintain executed Statements of Work at the outset of projects, ensuring accurate billing information for timely invoicing at the conclusion of projects.
• Responsible for all client communication, understanding client goals and interests and discussing project requirements with clients.
• Serve as a liaison between client, Sales Directors, and internal teams to ensure client expectations are met and managed through communication and efficient workflow.
• Creatively problem solve to improve current and new business development strategies.
• Maintain and strengthen relationships within existing accounts.
• Consistently follow up with clients to ensure their satisfaction with delivery, quality, and customer service.
• Education current and prospective clients on the sales process, including TransPerfect rates, justification for turnaround time, and competitor information.
• Work closely with production to ensure that all projects are handled appropriately with keen attention to detail for outstanding quality.
• Track new and existing revenue within assigned accounts by service type.
• Aid in sales support business development tasks (e.g. prospect and client research, meeting preparation, presentations, and quarterly reports).
• Compose or generate a variety of materials (e.g. SOWs, RFPs, sales reports memos, letters, etc.).
• Create project budgets and create proposals.
• Provide support to team members and perform other special projects or duties as required.

Requirements

• Bachelor's Degree
• 1 - 3 years of direct work experience in legal industry, account management, or the equivalent
• Ability to build and maintain lasting relationships with clients
• Exceptional verbal communication and presentation skills
• Excellent problem solving ability and organizational skills
• Ability to work within a team and all levels of management
• Understanding of the legal industry, including eDiscovery and all phases of the EDRM
• Strong interpersonal and Effective time management skills

Qualifications

• Not specified

Skills

• Not specified

Benefits

• Medical
• Dental
• Vision
• 401k matching
• Membership to child-care providers
• Optional

Pay

$40,000

Schedule

N/A