Strategic Account Manager

About the role

TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries. We offer products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability. TOPPAN Packaging Americas operates as part of the global TOPPAN group, with 22 manufacturing facilities across North America, Latin America and Europe.

The Strategic Account Manager is responsible for building and maintaining strong relationships with key clients. This role involves understanding client needs, developing strategic plans to meet those needs, and ensuring the delivery of high-quality services. The Strategic Account Manager will work closely with internal teams to drive client satisfaction and achieve business objectives.

Responsibilities

• Develop and maintain long-term relationships with key clients, acting as the main point of contact.
• Understand client business goals and develop strategic plans to support those goals.
• Identify opportunities for account growth and work with internal teams to develop and implement strategies.
• Oversee the delivery of services to ensure they meet client expectations and are delivered on time and within budget.
• Track and report on account performance, providing regular updates to clients and internal stakeholders.
• Address and resolve any issues or concerns that arise, ensuring client satisfaction.
• Work closely with sales, marketing, and product teams to align efforts and achieve business objectives.

Qualifications

• Prefer Bachelor's degree in Business, Marketing, or a related field.
• 5+ years of experience in account management, sales, or a related field.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Proven experience in managing projects and delivering results.
• Strong customer service orientation with a focus on client satisfaction.
• Ability to work effectively in a team environment.
• Ability to adapt to changing client needs and business environments.
• Proficiency in CRM software and Microsoft Office Suite.

Schedule

This is a REMOTE position located out of the EST or CST time zones.

Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options.
• 401(k) retirement plan with company match.
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services.
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family.
• Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance.
• Tuition reimbursement.