Strategic Account Manager

About Us

With a history of over 70 years of excellence, Taconic Biosciences is a global team of problem solvers in the industry. We partner with clients to develop winning research strategies that accelerate discoveries for the prevention and treatment of disease. Taconic employees worldwide deliver the best solutions while caring for ourselves, each other, and especially our animals. We foster a company culture that values and appreciates the uniqueness of all individuals, promoting fairness and equity.

About the Role

Taconic's Client Relationship Manager manages complex accounts to achieve revenue targets. This role requires the ability to develop strong relationships with a variety of buying personas to both protect existing business and identify new opportunities among existing clients. You will develop and implement robust account plans, demonstrate significant knowledge of business strategy, and work collaboratively to influence others internally and externally at the director level. Focus on uncovering customer needs, positioning appropriate solutions, funnel management, and accurate forecasting are essential. You will also support the execution of contract requirements for clients.

Location

This role supports our territory in the San Francisco Bay area, Oregon, and Washington. Frequent travel within this region is expected, and qualified candidates would live near this region. This is a hybrid role, with the ability to work from home when not in customer meetings.

Responsibilities

• Achieve revenue targets and quotas as outlined in the Annual Operating Plan (AOP).
• Drive a TEAM selling approach to support customer-intimate solution development.
• Focus on complex corporate account management and increasing share of wallet.
• Develop business understanding to ensure knowledge of product, customer, and competitors.
• Submit on-time forecasts and other ad-hoc reports.
• Maintain accurate SalesForce.com data for accounts, contacts, and opportunity pipeline management.
• Other duties may be assigned to support business needs.

Requirements

• Bachelor's degree (B.A.) from a four-year college or university, or technical/managerial experience at an equivalent level. Advanced degree in Life Sciences preferred.
• Experience in account/territory management in a life science or specialized field with demonstrated success meeting established targets and customer relationship management.
• Manager level: Requires minimum 1-year relevant experience and/or training.
• Sr Manager level: Requires 4-8 years of relevant experience and/or training.

Skills

• Ability to develop and implement robust account plans.
• Significant knowledge and understanding of business strategy.
• Ability to work collaboratively and influence others internally and externally at the director level.
• Strong relationship-building skills with various buying personas.
• Proficiency in funnel management and accurate forecasting.

Pay

The pay range is $95,000 - $140,000, which includes Manager and Sr Manager levels. Commission for the Manager level is up to $55k at plan, and Sr Manager commission is up to $68k at plan. Exact annual base salary may vary based on geographic location, experience, training, education, and local market conditions.

Schedule

Monday - Friday, core business hours.

Benefits

• Insurance within 30 days or less, including options for medical, dental, vision, and pet insurance.
• 20 days paid time off plus 6 additional holidays and 1 floating holiday.
• Work-life balance.
• 401(k) plan with up to 4% employer match.
• Tuition reimbursement.
• Career advancement opportunities.
• Commitment to training and providing skills needed for success.
• Access to 24/7 telemedicine (including mental health), short- and long-term disability, and life insurance.

Physical Requirements & Work Environment

The work is sedentary. Typically, the employee may sit comfortably to do the work, with some walking, standing, bending, and carrying of items such as papers, books, and small parts. Driving an automobile is also required. No special physical demands are required to perform the work.

Allergen Disclosure

Due to the nature of the work performed at Taconic, employees may be exposed to allergens in the workplace, even if their positions do not involve the direct handling of animals or animal bedding. While individuals with preexisting allergies and/or asthma may be particularly sensitive to these exposures, anyone can experience a reaction.