Strategic Account Manager

About the role

Squareâs Strategic Account Management organization is seeking an experienced professional to drive growth and retention within our Retail Strategic Account Management program. This team partners with some of Squareâs largest retail sellers â businesses redefining how technology shapes the customer and merchant experience.

Responsibilities

• Own and maintain relationships across a portfolio of ~160 strategic retail sellers, driving account expansion, retention, and satisfaction
• Consult with business owners and operators to uncover opportunities across operations, payments, and commerce
• Design and implement customized solutions that drive measurable business results
• Act as the voice of the customer, advocating for upmarket seller needs with Product, Engineering, and Operations teams
• Collaborate cross-functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes
• Where and when appropriate, visit customers in-person for negotiations and/or churn prevention
• Negotiate and manage contracts and pricing, ensuring mutual wins and long-term success
• Deliver white-glove support, resolving critical issues and proactively driving engagement

Requirements

• 5+ years of experience in sales or account management, ideally within SaaS, payments, or POS technology
• Proven success growing and retaining a book of business
• Consistent overperformance on key metrics and revenue targets
• Strong discovery and consultative selling skills
• Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
• Demonstrated success retaining and expanding strategic accounts
• Experience negotiating contracts and pricing with senior stakeholders

Qualifications

• Exceptional written and verbal communication skills â storytelling is central to this role
• Creative, strategic problem-solver who thrives in ambiguous environments
• Growth mindset, empathetic collaborator, and positive team player

Skills

• Strategic thinking and relationship-building
• Customer-centric approach
• Financial acumen
• Technical understanding of payment systems and e-commerce platforms

Benefits

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Pay

• Zone A: ($135,200 - $202,800)
• Zone B: ($125,800 - $188,600)
• Zone C: ($119,000 - $178,400)
• Zone D: ($108,200 - $162,200)

Schedule

Remote work is available.

Contact us

To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.