Strategic Account Manager

About Us Quadrivia is the health technology company behind Q, a comprehensive, controllable, and customizable assistant AI built by clinicians, for clinicians. Addressing the urgent shortage of healthcare professionals, Q provides real-time, personal, and reliable support for clinical tasks across the care continuum. Designed for providers, payers, and pharmaceutical companies, Q is easy to customize and integrates seamlessly into workflows, delivering precise assistance across the care spectrum. About The Role We are seeking an experienced Strategic Account Manager to own and grow relationships with our most important healthcare delivery system clients. This is a high-impact, client-facing role responsible for driving retention, expansion, and long-term partnership value across a portfolio of complex healthcare accounts. The ideal candidate has spent a career inside the operational and commercial realities of healthcare delivery — and has thrived in the ambiguity and speed of an early-stage or high-growth company. What You'll Do Own the end-to-end relationship for a portfolio of strategic healthcare delivery system accounts, serving as the primary point of contact for executive stakeholdersDevelop and execute account growth plans that expand footprint, deepen adoption, and drive measurable outcomesServe as the internal voice of the client — translating field intelligence into product, pricing, and go-to-market feedbackLead renewal strategy and negotiations, protecting and growing recurring revenueBuild multi-threaded relationships across clinical, operational, IT, and executive stakeholders within each accountPartner closely with implementation, clinical, and product teams to ensure successful onboarding and sustained value deliveryIdentify and close expansion opportunities (new service lines, new sites, new use cases) within existing accountsRepresent the company at client sites, industry conferences, and regional events (travel ~50%)Maintain accurate forecasting, account health tracking, and pipeline reporting What You Bring 10+ years of experience in healthcare delivery systems — health system operations, managed care, health tech commercialization, or a related client-facing healthcare rolePrior experience at a startup or high-growth company, with comfort operating without established playbooksDemonstrated success managing complex, multi-stakeholder enterprise healthcare accounts (health systems, payers, or similarly complex delivery organizations)Strong working knowledge of healthcare contract structures, SLA governance, and value-based care mechanicsTrack record of meeting or exceeding renewal and expansion revenue targetsExcellent executive presence and consultative selling skills — able to navigate C-suite and clinical leadership conversations with equal fluencyWillingness and ability to travel up to 50% of the timeBased in the United States Preferred Qualifications Experience with EHR integration patterns and clinical workflow technologyBackground in call center / access center operations or clinical process outsourcingExisting relationships within target health systems or provider networksExperience selling or supporting AI-enabled or digital health solutions What we offer Competitive base salary plus performance-based incentive compensationComprehensive health, dental, and vision benefitsEquity participationFlexible, remote-first work environmentOpportunity to shape the account management function at a fast-growing healthcare AI company