Strategic Account Manager

About Onos Health Onos Health’s mission is simple but ambitious: ensure every healthcare dollar goes toward delivering the highest quality care. Today, nearly 30% of U.S. healthcare spending is wasted due to ineffective care and administrative burden caused by misalignment between providers and payers. Onos is addressing this by building the AI platform that enables health plans to understand clinical care at scale. By transforming unstructured clinical documentation into actionable insights, we help payers make faster, more informed decisions, identify opportunities to improve quality and reduce waste, and ensure more healthcare dollars are directed toward delivering better outcomes. Come join a category-defining company and transform how healthcare is managed in the U.S. Why Onos Meaningful impact: Help solve one of healthcare’s biggest challenges by improving quality while reducing waste. Ownership: Take on significant responsibility from day one and shape a rapidly growing company. Direct collaboration: Work alongside experienced founders with deep expertise in healthcare, AI, and product development. High-performing team: Join a transparent, collaborative, and execution-focused culture. Build something new: Help define the next generation of AI-powered healthcare analytics. The Role Onos is growing, and our health plan customers are growing with us. As a Strategic Account Manager, you’ll be the go to person payers count on to make Onos work for them, and the person our product and operations teams count on to tell them what those payers actually need. In this role you’ll manage real payer relationships, shape how we deliver value, and help set up the processes that let us scale without losing the personal touch. What You’ll Own Strategic payer relationships: you’re the day-to-day lead and trusted advisor for a portfolio of health plan customersCross-functional partnership: you work with product and operations to make sure payers get the most out of OnosVoice of the customer: you bring client needs, feedback, and friction points back to the team, and push to get them addressedAccount initiatives and project execution: you drive them from kickoff to delivery, on time and with clear ownersScaling the account function: you help build the processes, playbooks, and operating rhythms that support our growth across OnosOther duties as needed. We’re an early team, so the work will evolve. What We’re Looking For 3–6 years of experience in strategic account management, product management, or client servicesBonus if you have 1–2 years of management consulting experienceDirect experience with healthcare payers, whether working at a health plan or managing health plan clients as a vendor or partnerWorking knowledge of how healthcare businesses and payers operate, including the stakeholders and prioritiesFamiliarity with payer data, health plan workflows, or value-based care programsExperience with AI-enabled products or technical SaaS platformsStartup or fast-paced environment experience where things aren’t defined. You’re comfortable with ambiguity, and you bring structure to it instead of waiting for it to clear upA proactive, forward-thinking approach to client management. You anticipate what clients will need before they ask, bring clarity when the path isn’t obvious, and act without waiting for directionTrack record of working cross-functionally with product teams while driving projects and initiatives across the organizationComfort translating between client needs and internal teams, in both directionsExperience building account management processes, playbooks, or reporting from scratchStrong written and verbal communication, including with senior client stakeholders Benefits & Perks Hybrid 3x per week in office (Mon/Tues/Thurs) in San Francisco, Financial DistrictFlexible vacation policyPaid parental leaveMedical, dental, and vision insurancePre-tax commuter benefits401(k)Significant equity as an early employeeDirect mentorship from experienced foundersGround-floor opportunity to help build both the product and companyRegular team events and off-sitesCompany provided equipment and home office setupIn-office lunches and snacks provided We are an equal opportunity employer and value diversity at Onos. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic. Compensation Range: $150K - $180K