Strategic Account Manager

Duties/Responsibilities

• Maintaining key accounts and providing ongoing client support.
• Developing and implementing client relationship management strategies.
• Communicating with clients and leads to identify and understand their commercial door and hardware needs/expectations; identifies and suggests products and services to meet those needs; ensures satisfaction.
• Identifying new business leads and contacting prospective key clients to promote products and services.
• Establishing efficient communication channels and liaising between key clients and internal departments.
• Recommending and implementing improvements to the management of key client relationships.
• Handling client challenges and finding innovative solutions for complex problems.

Minimum Requirements

• Experience in the Door, Frame, and Hardware Industry a plus.
• Associate or Bachelor’s degree in business or a related degree, preferred.
• DHI Certifications a plus.
• Experience working in Comsense is a plus.
• Knowledge of door hardware, hollow metal, wood doors, STC, FSC and Leed.
• Knowledge of building codes as they relate to door, frame and hardware applications such as fire codes.