Strategic Account Manager

Key Responsibilities

• Develop and manage a tactical account/territory sales plan.
• Thoroughly analyze customer needs, values, purchasing behavior, and motivation.
• Identify key decision makers and determine buying criteria.
• Set daily/weekly/monthly goals and objectives, prioritize tasks, and utilize available resources.
• Utilize sales planning tools and the pipeline management process to achieve business objectives.
• Build trust and credibility with clients.
• Engage the customer to understand their needs and provide support, information, and guidance.
• Research and recommend new profit and service improvements.
• Network to identify cross-selling and upselling opportunities.
• Provide superior customer service, learning about the customer's needs to tailor service approaches.
• Ensure courtesy and timely follow-up.

Competencies And Skills

• Bachelor degree in business or marketing or at least 2 years of telephone business to business sales experience.
• Knowledge and competence in inside sales including cold calling, business development, customer qualification, and customer acquisition.
• Sales planning and business development skills.
• Excellent written/verbal communication and presentation skills.
• Strong computer skills, including proficiency in Microsoft Word, Outlook, PowerPoint, and CRM software.
• Self-motivated with strong problem-solving and negotiation skills.
• Effective prioritization of sales efforts and activities.
• Excellent organization and time management skills.
• Proven results in YOY category growth, contact management, and consistent use of technology tools such as CRM, Pipeline, Call Pad, Spotlight, and ZoomInfo.
• Multi-location account coverage.
• Experience with enterprise accounts and sales.
• Track record of exceeding revenue targets.
• Industry-specific expertise.

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.