Strategic Account Manager

What You Will Be Responsible For

• Build and maintain executive-level relationships with key stakeholders, in a personal book of business, ensuring client satisfaction, fostering long-term partnerships, and building revenue from the existing customer portfolio.
• Develop and execute strategic account plans in collaboration with Customer Success Managers (CSMs) to drive adoption, optimize product use, and meet client goals.
• Manage escalations, troubleshoot complex challenges, and provide strategic solutions to enhance client retention and satisfaction.
• May manage a small group of CSM, providing training, resources, and support for professional development and success.
• Cook up and oversee professional services projects, aligning with strategic account goals and ensuring timely delivery.
• Represent the CSM team in internal and client-facing meetings, contributing to process improvements and cross-functional initiatives.
• Leverage market insights to inform product development and identify growth opportunities.
• Monitor and analyze account performance metrics, mitigating risks and uncovering opportunities for expansion.

Why You Should Join Us

• Competitive compensation & comprehensive benefits—because your well-being matters
• Flexible, family-friendly environment that supports work-life balance
• Global team of innovators, collaborators, and go-getters who challenge and uplift one another
• Cutting-edge AI technology that delivers real value and solves complex challenges for our customers
• A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured

Benefits

• Medical, Dental, Vision, Disability, Life/AD&D
• EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k

Qualifications

• 5+ years of experience in Customer Success, Sales, or Account Management in a B2B SaaS or automotive tech industry
• Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
• Proven track record in customer retention, relationship building, and strategic planning
• Strong leadership skills with experience mentoring teams and supporting professional growth
• Exceptional communication and presentation abilities, comfortable working with C-suite stakeholders
• Proficient in Salesforce, Gsuite, Slack, and data-driven decision-making tools
• Ability to manage multiple priorities in a fast-paced environment, demonstrating adaptability and proactive problem-solving
• Ability to travel up to 25% of the time in the U.S.

Additional Information

• Valid driver’s license; ability to travel to travel domestically by plane
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future
• Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
• Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
• Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication