Strategic Account Manager

Key Responsibilities

• Manage and grow a portfolio of strategic accounts, including assigned customers and newly developed accounts.
• Develop and execute account plans that support revenue growth, margin improvement, customer engagement, and share expansion.
• Lead customer business reviews, product discussions, commercial updates, and strategic planning conversations.
• Identify, qualify, and pursue new customer opportunities aligned with Forte Components’ growth strategy.
• Develop and onboard new accounts in partnership with internal teams.
• Evaluate customer fit, product alignment, growth potential, and profitability.
• Maintain an active pipeline of opportunities, risks, and follow-up actions.
• Develop pricing recommendations using customer, sales, margin, and market data.
• Build and improve pricing tools, models, and processes to support consistent commercial decision-making.
• Translate commercial insights into actions that support growth, margin improvement, and customer strategy.
• Negotiate pricing in line with company strategy, customer expectations, and margin objectives.
• Provide monthly forecast updates and contribute to demand planning.
• Use Excel, Power BI, CRM, ERP, and pricing tools to analyze sales performance, margin, pipeline, and growth opportunities.
• Partner cross-functionally with Finance, Product, Operations, Customer Service, and Supply Chain to support customer opportunities and resolve commercial issues.
• Maintain accurate records in CRM tools, including CE/Microsoft Dynamics Customer Engagement.

Qualifications

• Bachelor’s degree in business, Marketing, Supply Chain, or related field preferred.
• Minimum 5 years of B2B sales, strategic account management, business development, or commercial experience.
• Experience in manufacturing, building materials, industrial products, distribution, or related industries preferred.
• Proven ability to grow customer accounts, develop new business, and manage complex B2B relationships.
• Strong analytical skills with proficiency in Microsoft Excel, pricing models, sales reports, customer data, and margin analysis.
• Experience with CRM, forecasting, ERP, and reporting tools; Microsoft Dynamics CE and Power BI preferred.
• Strong written and verbal communication, presentation, negotiation, and relationship-building skills.
• Ability to manage multiple priorities, make sound decisions, and move work forward independently.