Strategic Account Manager

About the role

We’re looking for a commercially minded and AI-native Strategic Account Manager to manage enterprise and mid-market customer relationships through a combination of strategic engagement, AI-assisted customer operations, and scalable growth motions. This role sits within the Customer Success organization and owns strategic alignment for success, executive relationships, and commercial health of a portfolio of enterprise customers.

Responsibilities

• Drive long-term customer growth through executive alignment, data-driven account planning, AI-assisted customer engagement, and measurable business impact at scale

• QBRs, strategic account planning, and scalable customer engagement programs powered by AI, automation, and customer signals

• Maintain strong executive and stakeholder alignment

• Expansion and upsell opportunities

• Renewal strategy, coordination, and commercial ownership

Requirements

• Technical fluency and comfort discussing integrations, AI workflows, analytics, and platform capabilities with customers

Qualifications

• 5+ years in Account Management, Customer Success, or post-sales SaaS roles with commercial responsibility and experience managing mid-market or enterprise customers

• Proven experience growing revenue within existing customer accounts and leading strategic customer conversations, QBRs, and executive relationships

• Strong customer-facing communication skills and comfort discussing integrations, APIs, AI workflows, analytics, and platform capabilities with customers

• Highly proactive, systems-oriented, cross-functional, and comfortable operating in a fast-moving AI-first startup environment

• Experience in customer marketing, advocacy, community platforms, or onboarding programs is a plus

Skills

• Strategic Account Management

• Customer Success

• AI-assisted workflows

• Scalable customer operations

• Proactive lifecycle engagement

Benefits

• Hybrid expectation for Bay Area employees: 2 days/week in our Palo Alto office

• Minimal travel required

Pay

Competitive salary commensurate with experience

Schedule

Hybrid schedule with 2 days/week in our Palo Alto office