Strategic Account Manager, Amazon Publisher Services

About the role

Amazon Ads creates customer-focused search and advertising solutions and technologies. Our Ad Tech team builds the technology infrastructure and ad serving systems to manage billions of advertising queries every day, delivering better quality advertising for publishers and more relevant ads for customers. Our infrastructure supports millions of Internet users and handles billions of queries per day, all delivered in milliseconds.

We are seeking a Strategic Account Manager to join the Amazon Publisher Services team to help build industry-leading solutions for publishers. In this role, you will own strategic relationships with mid-sized publishers, drive strategy and adoption of our publisher solutions, and work in a highly customer-obsessed, team-oriented environment across offices in San Francisco, Santa Monica, and New York City.

Responsibilities

• Manage relationships with web and connected TV (CTV) publishers.
• Oversee onboarding of new publisher supply and proactively find and execute optimization opportunities using data-driven insights and AI-powered tools.
• Monitor and maintain supply quality standards to ensure third-party inventory delivers high value for Amazon advertisers.
• Successfully launch new publisher products, share publisher and marketplace feedback, and guide publisher program strategy through cross-functional collaboration.
• Employ a consultative, long-term approach and build productive relationships with publishers as a trusted strategic advisor.
• Innovate, develop, and iterate on services based on customer feedback and emerging industry trends.
• Translate market feedback into product requirements and collect market intelligence to guide the program’s direction.
• Partner with Product Managers and Solutions Architects to troubleshoot customer issues and drive technical solutions.
• Analyze performance data and provide data-driven insights to improve advertising programs and maximize publisher revenue.
• Work with internal teams to guide inventory allocation and optimize supply path strategies.

Requirements

• 3+ years of digital advertising and client-facing roles experience.
• Experience optimizing products and services based on client needs.
• Experience analyzing data and best practices to assess performance drivers.

Qualifications

• Experience managing mid-sized publishers and deep understanding of publisher challenges, including monetization strategies, supply path optimization, and programmatic advertising.
• Excellent quantitative and analytical skills, with proficiency in tools like SQL, Excel, or BI platforms.
• Strong verbal and written communication skills, with the ability to engage technical and non-technical stakeholders.
• Experience diagnosing and resolving technical issues in collaboration with Product Management and Engineering teams.
• Customer-driven product thinking and ability to prioritize requests that drive measurable business outcomes.
• Team player with strong influence and collaboration skills.
• Knowledge of programmatic advertising, header bidding, supply-side platforms (SSPs), demand-side platforms (DSPs), real-time bidding (RTB), and emerging ad tech solutions including CTV and retail media networks.
• Proactive attitude with excellent project management, organizational, and analytical skills.
• Experience with supply quality initiatives and brand safety standards.
• Familiarity with privacy regulations (GDPR, CCPA) and their impact on digital advertising.
• Track record of driving revenue growth and improving key performance metrics (eCPM, fill rate, win rate) for publisher partners.

Pay

The base salary range for this position is:

• USA, CA, Culver City: $72,600 - $119,700 USD annually
• USA, CA, Palo Alto: $75,200 - $131,600 USD annually
• USA, CA, San Francisco: $75,200 - $131,600 USD annually
• USA, NY, New York: $75,200 - $131,600 USD annually

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location.

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, with options for supplemental life plans).
• Employee Assistance Program (EAP), Mental Health Support, and Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.