Strategic Account Executive - Retail

About the role

For our client, we are seeking a Strategic Account Executive - Retail to join the team of a leader in the Enterprise Technology space. This role will own strategic relationships with enterprise retail customers, with a strong focus on account growth, retention, and long-term health. You will partner closely with customer success, sales, product, operations, and commercial teams to align solutions with customer priorities. The position requires strong executive presence, commercial acumen, and the ability to turn customer insights into expansion opportunities across complex organizations.

Responsibilities

• Own strategic relationships for enterprise retail customers, focusing on growth and account health
• Collaborate with Customer Success Managers on goals and customer engagement strategies
• Advise customer executives across various departments on best practices
• Conduct Executive Business Reviews and drive discussions on outcomes and opportunities
• Identify upsell and cross-sell opportunities within retail environments
• Create strategic account plans aligned to customer business priorities
• Interface with Sales, Product, Operations, and Commercial teams to support customer initiatives
• Monitor customer account health and expansion metrics
• Provide retail industry insights to shape customer strategy
• Represent the organization at customer meetings and industry events
• Travel approximately 30–40% of the time

Qualifications

• 10+ years in a customer-facing role, such as Strategic Account Management, Customer Success, or Solutions Consulting
• 5+ years supporting the retail industry
• Experience with enterprise customers in payments, fintech, SaaS, or commerce technology
• Ability to manage executive-level relationships in complex organizations
• Strong grasp of technology's impact on retail operations and customer experience
• Excellent communication and presentation skills
• Proven track record of identifying expansion opportunities in existing accounts
• Collaborative and adept at cross-functional teamwork
• Bachelor's degree required

Benefits

• Exceptional medical, dental, vision, and prescription coverage
• Life insurance and retirement plans with company match
• Commission sharing plan
• Flexible hybrid working environment
• Comprehensive parental and other leave programs
• Opportunities for professional growth and upward mobility within the organization

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $125,000 – $150,000 annually