Strategic Account Executive - Retail

Responsibilities

• Own the strategic relationship for a portfolio of enterprise Retail customers, with accountability for growth, expansion strategy, and long-term account health
• Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
• Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
• Identify and drive cross-sell, upsell, and global expansion opportunities within Retail environments
• Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy
• Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
• Maintain account health, adoption metrics, and expansion pipeline across assigned accounts
• Bring forward Retail industry insights, best practices, and trends to guide customer strategy
• Act as the voice of the customer internally, influencing product roadmap and service improvements
• Represent FreedomPay in customer meetings, onsite engagements, and relevant Retail or payments industry events
• Travel approximately 30 - 40%

Requirements

• 10+ years of experience in a customer-facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similar
• At least 5 years of experience supporting the Retail industry
• This may include managing Retail brands as an account manager or working within payments or commerce technology for a Food Service organization
• Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technology
• Proven ability to manage executive-level relationships within complex, multi-location organizations
• Strong understanding of how technology and payments impact Retail operations and guest experience
• Ability to translate product capabilities into business outcomes
• Strong communication and presentation skills
• Demonstrated ability to identify and drive expansion opportunities within existing accounts
• Highly collaborative and comfortable working cross-functionally

Qualifications

• Bachelor’s degree required

Preferred Qualifications

• Direct experience working with large Retail brands or multi-unit Retail groups
• Background in payments, POS, or commerce platforms within the Retail ecosystem
• Familiarity with franchise and corporate-owned Retail structures
• Experience building structured account plans, QBR frameworks, or adoption strategies
• MBA or relevant advanced degree

Benefits

Fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs.