Strategic Account Director, Midwest

We are seeking a Midwest based Strategic Account Director to partner with our most impactful, high-touch enterprise accounts in key regional markets. This role is ideal for someone who thrives in high-growth environments, enjoys building deep customer partnerships, and excels at on-site account engagement, roadmap partnership, and revenue growth planning.

What you'll do:

• Drive Growth & Retention: Prospect, develop, and close upsell and cross-sell opportunities and contract renewals.
• Strategic Account Planning: Partner with EvenUp product and executive teams to develop and execute long-term success plans aligned with customer objectives and business outcomes.
• Own High-Value Accounts: Lead a portfolio of 5-10 key accounts, ensuring they receive personalized, high-touch support and strategic guidance.
• On-site Client Engagement: Be present with clients at least once a week—build trust, understand evolving goals, and ensure alignment.
• Outcome-Focused Advocacy: Advocate for customer needs internally, providing insights to Product, Finance, and Engineering to improve offerings and align on goals.

What we look for:

• Experience: 5+ years in Strategic Customer Success or Key Account Management, preferably in high-growth B2B SaaS startups.
• Account Expertise: Proven track record managing a few large, complex accounts with $1M+ in ARR or equivalent scope.
• Consultative Approach: Skilled at working with every level of the business: executive stakeholders, operations leaders, contributors to understand their goals and deliver outcomes.
• Hands-On & Autonomous: Comfortable navigating ambiguity and taking ownership—without needing constant direction.
• Collaborative & Internal Influence: Excellent cross-functional communication—ensuring customer feedback is woven into product and service enhancements.
• Weekly Local Travel: Comfortable engaging with regular in-person meetings, drop-ins, trainings within a two hour drive.