Strategic Account Associate, Medical Communications
About the role
As a Strategic Account Associate, you will support and help manage strategic client accounts while partnering closely with Strategic Account Managers and/or Strategic Account Directors. You will contribute to strategic planning, manage day-to-day client communications, and help ensure work is delivered on time, on budget, and aligned with client goals. In this role, you will help develop annual strategic and tactical plans, oversee project execution, and proactively identify opportunities to enhance client success. You will also support account financial management by assisting with scoping, budgeting, forecasting, and monitoring team efficiency. Over time, SAAs are expected to increase ownership of client relationships and play an integral role in driving account growth and client advocacy.
Responsibilities
- Serve as day-to-day client contact on assigned accounts, in partnership with senior account leadership
- Develop a strong understanding of clients’ business goals, challenges, and strategic priorities
- Help translate client vision into actionable plans and high-quality deliverables
- Contribute to annual strategic and tactical plans, brand plans, and project-level planning
- Build trust with clients through strong communication, responsiveness, and strategic thinking
- Proactively offer ideas and recommendations to improve brand performance and client engagement
- Support scoping of work, development of budgets, and ongoing management of account finances
- Monitor budgets and team efficiency to ensure work is delivered within scope; help flag when requests are out of scope
- Assist with forecasting planned work and resources; flag risks or changes to leadership
- Identify potential growth opportunities and new business ideas and share with the account team
- Partner with program management to develop project briefs and lead or support kickoff meetings
- Coordinate internal teams to ensure alignment on strategy, timelines, and client expectations
- Support quality of deliverables by reviewing for accuracy and readiness before client delivery, while collaborating with senior account team members on final approval
- Help manage workload and prioritization to keep projects moving and self and team members billable