Story Land - Happy Hauntings Park Services Host

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®.

About the role

The Park Services Host is dedicated to keeping each location’s public areas clean and presentable at all times. This role is perfect for those who love working outside, engaging with people, and take pride in maintaining a tidy space.

Responsibilities

• Interact with guests and coworkers in a pleasant and inviting manner
• Provide exceptional guest service by assisting guests with their questions or issues
• Execute cleaning tasks as outlined in training and Standard Operating Procedures
• Sweep interior floors as well as outdoor walkways
• Ensure that all pathways are litter-free
• Return food trays to food stands and maintain clean condiment and food line areas
• Ensure trash receptacles are clean, free of spills, and emptied regularly
• Ensure benches and flowerbeds are clean and free of debris
• Accurately and promptly report maintenance problems to the proper authorities
• Protect guests' belongings and deliver lost and found items immediately
• Perform all other duties and special projects assigned by leadership

Requirements

• Must be at least 14 years of age to comply with New Hampshire Child Labor Laws
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from work for your scheduled shift
• Ability to comply with all uniform policies
• Strong attention to detail and desire to keep the park clean and presentable
• Ability to safely and properly use a variety of cleaning equipment, including brooms and mops
• Must display a positive attitude, eagerness to learn, and professional image in compliance with all park guidelines
• Exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus

Physical Requirements

• Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time
• Ability to remain on feet for the majority of the workday
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Ability to consistently use hands to grasp, control, move objects/tools
• Ability to see details of objects that are more than a few feet away

Working Conditions

• Frequent exposure to all outdoor and indoor areas of the park
• Frequent exposure to variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions
• Subject to constant repetitive motion, high noise levels, flashing lights, and highly populated areas
• Exposure to various cleaning chemicals
• Subject to bloodborne pathogens; proper PPE is required in these situations
• Subject to frequent interruptions and requests that may require reprioritization of activities

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Story Land and Living Shores parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season