Story Land - Food & Beverage Operations Supervisor (International)

Roles & Responsibilities

• Supervise the daily operations of the F&B team and any other assigned departments
• Lead by example, attitude, and as a representation of Story Land’s core values
• Act as an approachable mentor and coach to all assigned hosts
• Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with New Hampshire law
• Assist with team scheduling and timekeeping activities
• Welcome all guests with a smile and positive attitude!
• Performs opening and closing procedures of assigned unit(s) including food preparation and cleanup
• Practices, teaches and enforces proper food safety guidelines adhering to company policy and state/local Health Department requirements
• Maintains all alcohol safety practices when applicable
• Maintains compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
• Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate
• Oversees quality controls and production of food items
• Manages inventory, focusing on portion and waste controls
• Interfaces with warehouse on product and supply needs
• Interfaces with maintenance on all equipment or physical plant needs
• All other duties assigned by leadership

Education And Experience

• A high school diploma or equivalent preferred
• Equivalent work experience will also be considered
• 2-3 years of previous work experience in food service, quick service, or restaurant setting
• 1+ previous supervisory experience a plus, preferably in a food or restaurant setting
• Previous amusement park, theme park, or waterpark experience a plus
• Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines

Language

• Ability to read, write, and speak fluent English
• Spanish or other bilingual language skills are a plus

Requirements

• Must be at least 18 years of age to comply with New Hampshire Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must be able to speak with guests directly when other F&B leadership is not present
• Must be able to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Withstand heat and humidity from the food preparation equipment
• Carry, push, pull, lift, and hold objects weighing 30 pounds or more

Working Conditions

• Based in one or more food stall and/or restaurant locations throughout the park, with exposure to both indoor and outdoor environments
• Frequent interruptions and requests that may require reprioritization of activities
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions
• Frequent repetitive motion, high noise levels, and heavily populated environments