StorQuest Assistant Store Manager

About the role

The Assistant Store Manager at StorQuest Self Storage is the first-line representative to customers in the absence of the Store Manager. This position is responsible for maintaining the daily operations of a site, assisting with revenue, delinquency management, occupancy, cleanliness standards, and customer service.

Responsibilities

• Assist guests during challenging times and provide exceptional guest experiences.
• Create and provide solutions that meet/exceed customer needs and expectations.
• Manage the rental process including converting sales, taking payments, selling merchandise, offering insurance, and guiding customers on truck rentals.
• Perform operational activities such as inspecting stores, maintaining cleanliness, performing minor maintenance, cleaning vacated units, contacting vendors for repairs, and accurately handling cash.
• Ensure accurate record-keeping and timely processing of bank deposits.

Requirements

• 1+ years in Customer Service/Sales experience
• Tech Savvy
• Experience in Cash Handling
• A huge passion for guest service and sales
• The ability to be a team player and motivate others
• A positive, outgoing personality
• An insatiable appetite to learn new things
• A strong work ethic and enthusiasm for teamwork
• Experience in the retail or service industry preferred

Qualifications

• Ability to walk, bend, stand, and stoop frequently
• Ability to lift up to 35 lbs. frequently
• Ability to push up to 50 lbs. frequently
• Ability to lift above head frequently
• Ability to work evenings and weekends as needed or required
• Ability to operate tools and maintenance equipment using manual dexterity

Skills

• Active listening and problem-solving skills
• Customer service and sales experience
• Technical proficiency
• Physical stamina and strength

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Matching Contributions
• Paid Time Off (PTO)
• Holiday Perks
• Performance-based Bonus
• Team-building Events & Activities
• Employee Assistance Program
• Pet Insurance

Pay

$18.00 - $20.00 per hour + Bonus Potential

Schedule

Regular and consistent attendance at the assigned location is required. Ability to work evenings and weekends as needed or required.