STORE TEAM LEADER - pOpshelf in HOUSTON, TX
About the role
Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Overview pOpshelf’s seeks to provide Fun Finds for Less through a fun and stress-free shopping destination for everyday and special items. We make it easy for customers to affordably treat themselves with most items priced under $5 and a selection of extreme value items priced above $5. pOpshelf stores offer a trendy and rotating selection of seasonal, houseware, home décor, health, beauty, paper and party products, in addition to assorted candy, snacks, games, electronics and additional items. Learn more a t www.popshelf.com .
Responsibilities
- Provides superior customer service leadership to exceed the customer’s expectations
- Models and coaches the team on how to balance tasks with customer service to create and support a customer-centric culture.
- Evaluates and incorporates customer feedback into employee training and coaching to ensure the store is meeting ongoing customer expectations.
- Model product knowledge and selling techniques to enhance the customer experience and provide employee development.
- Facilitate and maintain a safe, clean and well-organized store environment that delights our customers and employees.
- In partnership with HR, recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staff