STORE TEAM LEADER - pOpshelf in HUMBLE TX

About the role

Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, creative merchandising, presentation, selling, staffing and superior customer support. Responsible for creating a customer first store culture through exceptional store standards and team engagement.

Responsibilities

• Provides superior customer service leadership to exceed the customer's expectations
• Models and coaches the team on how to balance tasks with customer service to create and support a customer-centric culture.
• Evaluates and incorporates customer feedback into employee training and coaching to ensure the store is meeting ongoing customer expectations.
• Model product knowledge and selling techniques to enhance the customer experience and provide employee development.
• Facilitate and maintain a safe, clean and well-organized store environment that delights our customers and employees.
• In partnership with HR, recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed at all times.
• Responsible for proper training, development, and the performance management of store employees to include identifying gaps, succession planning, and/or counseling up to and including termination.
• Communicate store performance and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies.
• Ensure that the store is appropriately staffed and effectively opened and closed each day. (Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week.)
• Evaluate operating statements to identify financial trends (including sales, profitability, and inventory turn), expense control opportunities, potential shrink, and identify opportunities for improvement in store performance.
• Oversee the inventory ordering process to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts.
• Facilitates merchandising the store