STORE TEAM LEADER - pOpshelf in COLONIAL HEIGHTS, VA

Responsibilities

• Provides superior customer service leadership to exceed the customer’s expectations.
• Evaluates and incorporates customer feedback into employee training and coaching to ensure the store is meeting ongoing customer expectations.
• Models and coaches the team on how to balance tasks with customer service to create and support a customer-centric culture.
• Facilitate and maintain a safe, clean and well-organized store environment that delights our customers and employees.
• Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed at all times.
• Ensure the store is appropriately staffed and effectively opened and closed each day (personally open the store a minimum of two times per week; personally close the store a minimum of two times per week).
• Evaluate operating statements to identify financial trends (including sales, profitability, and inventory turn), expense control opportunities, potential shrink, and identify opportunities for improvement in store performance.
• Oversee the inventory ordering process to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts.
• Merges merchandising the store in a manner that is appealing to customers and retains customer excitement to shop at popshelf.
• Utilize merchandise fixtures properly including presentation, product pricing and signage.
• Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Facilitates the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.
• Facilitate the store team’s understanding and knowledge of store products so they can engage customers and provide a differentiated, easy, and fun shopping experience.
• Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance.
• Complete all paperwork and documentation according to guidelines and deadlines.

Qualifications

• Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
• Knowledge of cash handling procedures including cashier accountability and deposit control.
• Knowledge of cash, facility and safety control policies and practices (deposits, store keys, etc.).
• Ability to perform cash register functions and operate other tools to generate reports (e.g. HHT, self-checkout, store computer, etc.).
• Knowledge of recruiting, interviewing, hiring, counseling and termination practices in compliance with legal and company requirements.
• Ability to effectively communicate information and standards verbally and in writing to staff, suppliers and customers.
• Ability to develop and maintain organization and to attend to detail.
• Ability to solve problems and deal with a variety of situations.
• Ability to interface with staff, suppliers and customers in a respectful and effective manner.
• Strong knowledge of inventory management and merchandising practices.
• Ability to drive own vehicle to the bank to deposit money.

Work Experience and/or Education

• High school diploma or equivalent.
• Post-secondary business school training preferred.
• At least two years of management experience in a retail environment preferred.