Store Team Lead – Homestead

Description

When becoming a Team Leader at Wild Fork, you will support store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity. You will also provide a Personal Chef experience to all guests and train the sales leaders to do the same.

Essential Tasks And Responsibilities

• Deliver best in class customer service and ensure all team members have the knowledge and confidence to do so.
• Show determination to handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.
• Avoid non-compliance with company policies and guidelines.
• Conduct on-the-job training for all new joiners to work with discipline.
• Evaluate employee performance and identify training needs.
• Supervise and motivate Sales Leaders to perform their best.
• Assist the SSL in planning and implementing strategies to attract customers with local marketing for the location.
• Coordinate daily customer service operations, such as sales processes, orders, and inventory.
• Track progress of weekly, monthly, quarterly, and annual objectives.
• Execute other related duties as assigned.

Physical Demands And Work Environment

• Physically able to exert up to 50 pounds of force.
• Occasional exposure to extreme temperatures – walk-in freezers.
• Frequent movement within the store to access various departments, areas, and products.

Qualifications

• High school diploma or equivalent preferred, not required.
• At least 2 years of customer service experience in retail, hospitality, or restaurant.
• At least 1-2 years of leadership or management experience in a retail, grocery, or high-volume customer service environment.
• Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people.
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
• The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends, and holidays.
• Takes initiative and is able to collaborate with the SSL on the implementation of new ideas.