Store Support Generalist

Customer Focus

Actively support and drive an excellent customer service.

Operations

• Affix to the store in adherence to processes and control standards.
• Oversight of the store during open and close times or monitoring of the store for short periods of time.

Sales Support

• Greet and assist customers with a friendly and courteous demeanor.
• Assist with customer transactions, answer inbound calls, and assist with customer inside and on our sales lot as needed.

Administrative

• Process transactional data.
• Absorb customers and store teammates processing financing applications.
• Make bank deposits, deliver/pickup at local tax/title office and other business errands for the store.
• Support inventory management by receiving product, documenting discrepancies, and updating the Yard-Sheets.
• Help to keep store and inventory in an orderly fashion, creating a positive customer experience.
• Aid with the overall continuity of paperwork for Sales and Service Departments.

Lot Assistance

• Assemble trailers, park and move trailers, prepare trailers for delivery, help customers hook up trailers, receive trailers, and maintain lot to company standards.
• Operate forklift and unload stacked trailer deliveries, trailer inspections and minor repairs (lights, grease hubs), and support opening and closing of store as directed.

Qualifications

• Comfortable operating in a retail environment.
• Possess a reliable personal vehicle.
• Basic mechanical aptitude to perform simple repairs and basic assembly of trailers (i.e., replacement of lights, mounting of wheels and fenders).
• Ability to operate a forklift.
• Ability to move trailers using a tractor.
• Reliable and trustworthy.
• Basic computer skills, ability to perform data entry and navigate retail/inventory system.
• Friendly, team player and customer service oriented.
• Ability to lift and move objects up to 50 pounds.
• Ability to communicate effectively and work well with others.

Required Education, Experience And Credentials

• A high school diploma or equivalent (GED).
• Minimum 1-2 years relevant work experience.
• A valid Driver’s License.