Store Supervisor (US) - South Yarmouth, MA

About the role

This role supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives.

Responsibilities

• Delivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations
• Leads, coaches, and drives exceptional service at every Customer interaction in the lobby and on the frontline
• Completes Customer transactions and utilizes Customer relationship management tools to engage in needs based conversations
• Engages in Lobby leadership and represents TD as the first point of contact for Customer inquiries and escalations; taking ownership and remediating any Customer complaints
• Executes the Store Customer experience plan/objectives; supports the execution of the Store advice plan/objectives while ensuring operational excellence
• Coaches to ensure Customer issues are handled appropriately through Customer problem resolution guidelines and personally participates in the negotiation and resolution where necessary; empowers colleagues to act as a point of escalation for Customer concerns, and takes personal ownership when concerns cannot be managed at junior levels
• Leads and coaches frontline colleagues on effective Customer complaint resolution
• Acts as leader in achieving an overall Legendary Customer experience in the Store
• Maintains optimal colleague scheduling to ensure Customer demands and compliance requirements are met
• Maintains a professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirements
• Works collaboratively with TD Partners to ensure all Customers are serviced in the channel best suited to their needs
• Assists with maintaining a professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirements
• Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams

Requirements

• Sound judgment in decision making and problem solving
• Good working knowledge of Outlook, Lotus Notes, Word and Excel
• Ability to multi-task and maintain order in the Store
• Ability to supervise and lead others
• Ability to provide community services

Qualifications

• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working knowledge of all operational systems and databases
• Strong working