Store Supervisor

About the role

The Store Operations Supervisor at Ralph Lauren is responsible for ensuring the seamless flow of merchandise from delivery to display. This includes receiving and unpacking shipments, inspecting items for damage, verifying pricing, and tagging as necessary. The supervisor also places merchandise on the sales floor or stock room, maintains cleanliness and organization, supports sales floor associates, conducts stock checks, and delivers requested merchandise.

Responsibilities

• Meticulously receive and unpack shipments, inspect each item for damage, verify pricing, and tag as necessary.
• Strategically place merchandise on the sales floor or stock room, adhering to Ralph Lauren’s standards.
• Maintain the cleanliness and organization of the stock room.
• Actively support sales floor associates by conducting stock checks.
• Promptly deliver requested merchandise.
• Ensure customers enjoy a premium shopping experience with product displayed at its best.

Customer Experience & Service

• Create memorable customer experiences through exceptional service while supporting front and back of house operations.
• Engage in sales as needed to implement innovative solutions to enhance the overall customer experience and efficiencies from the back-of-house to front-of-house.
• Resolve customer concerns while maintaining service excellence.
• Balance operational tasks while prioritizing customer experience.

Team Leadership & Development

• Lead operational training for brand ambassadors to uphold company standards and values.
• Provide recommendations to develop and implement performance processes to track and improve team productivity and engagement.
• Provide constructive feedback and ongoing coaching to improve team performance.
• Foster a professional environment that embodies Ralph Lauren’s Cultural Focus Areas (CFAs) and Success Drivers and promotes belonging.
• Support team training and company initiatives to drive business results.
• Aid in talent acquisition through networking and candidate sourcing.
• Champion Ralph Lauren’s Cultural Focus Areas (CFAs) and Success Drivers through leadership and daily interactions.

Operations Management

• Cook up processes between Back of House and Sales Floor to ensure operational efficiency.
• Process incoming inventory within UPH targets, execute price updates, and maintain stockroom organization, including EAS device application.
• Execute replenishment activities including ISOS report management and floor restocking while meeting productivity benchmarks.
• Lead stockroom reorganization and reset initiatives.
• Lead projects aimed at improving operational efficiency, such as process optimization and technology integration.
• Conduct reticketing process, RFID tag creation/association, and merchandise return to sales floor.
• Conduct stock checks to support sales team and customer satisfaction.

Visual Merchandising & Brand Standards

• Collaborate with Merchandise Manager to plan and execute seasonal visual changes, ensuring alignment with brand standards and promotional activities.
• Contribute to visual merchandising needs on the sales floor.
• Maintain proper merchandising, signage, and visual standards.

Compliance & Policy Management

• Support leaders on risk management policies to mitigate potential operational risks and ensure compliance with all regulations including health and safety.
• Enforce company policies and ensure compliance with guidelines.