Store Supervisor (Greenwich, NY 12834)

About the role

This role supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives.

Responsibilities

• Supervises team activities to ensure operational excellence and compliance with policies and procedures
• Manages teller side, platform, and customer escalations
• Supports driving a team in acquiring, retaining, and deepening relationships
• Provides supervisory oversight to a team of advice and service colleagues
• Provides day-to-day team leadership and work direction
• Closely monitors workflows for the teller team and platform
• Manages operational excellence in the Store, including cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy, and Employee safety
• Engages in conversations with customers about loan products, facilitates the application intake, and maintains an active registration status with NMLS
• Leads, develops, and coaches the team on delivering effective Customer service, product, advice conversations, and/or advice-giving service
• Drives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy, and Employee safety
• Leads, coaches, and drives exceptional service at every Customer interaction in the lobby and on the frontline
• Leads the execution of the Store Customer experience plan/objectives; supports the execution of the Store advice plan/objectives while ensuring operational excellence
• Leads and coaches frontline colleagues on effective Customer complaint resolution
• Maintains optimal colleague scheduling to ensure Customer demands and compliance requirements are met
• Works collaboratively with TD Partners to ensure all Customers are serviced in the channel best suited to their needs
• Assists with maintaining a professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines
• Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
• Onboards team members to ensure a positive experience and proficiency in role
• Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes
• Acts as a brand champion for your business area/function and the bank, both internally and/or externally

Requirements

• HS Diploma or GED required; undergraduate degree preferred
• 2+ years related experience working with customers and/or sales in any capacity or equivalent
• Notary License (preferred)
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching
• Oversight of Customer Service
• Proven ability to meet and exceed Customers' expectations
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Effective verbal and written communication skills
• Sound judgment in decision making and problem solving
• Ability to multi-task and maintain order in the Store

Qualifications

• Knowledge and understanding of financial literacy/a broad range of products, services and tools aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect
• Acquires and deepens the Store Customer base through a variety of proactive sales and service activities utilizing generated leads specific to Small Business, Residential Mortgages, Customers that show a need in a more complex product
• Education & Experience

Skills

• Customer relationship tools, services, products and campaigns
• Financial literacy/a broad range of products, services and tools aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect
• Outlook, Lotus Notes, Word and Excel
• Supervising and leading others
• Providing direction, decision making, coaching
• Leading, developing, and coaching
• Managing operational systems and databases
• Understanding of bank operational policies, procedures and regulations
• Understanding of financial literacy/a broad range of products, services and tools aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect

Benefits

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

Pay

$24.00 - $33.50 USD

Schedule

Hours 40