Retail Supervisor-Westchester Shopping Center

About the role

Bath & Body Works is seeking a Retail Supervisor to lead and inspire a team in the Westchester Shopping Center location. The ideal candidate will have experience delivering sales, customer experience, and operational results in a fast-paced environment.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Act as manager on duty when scheduled to address customer experience, vendor relationship, or maintenance issues.
• Partner with the sales leadership team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Create exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Lead with curiosity and humility, build high performing teams, influence and inspire with vision and purpose, observe, engage, and connect, strive to achieve operational excellence, and deliver business results.
• Ensure safety and cleanliness standards are adhered to.
• Maintain company values, policies, and procedures.
• Work flexible hours including evenings, weekends, and holidays.

Requirements

• High school diploma, GED certificate, or relevant work experience.
• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, open to feedback, and quick to adapt.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.

Qualifications

• Ability to perform physical activities including standing, walking, reaching, and lifting.
• Must be available to work peak days and times, including evenings, weekends, and holidays.

Skills

• Customer service skills.
• Leadership and management skills.
• Product knowledge.
• Teamwork and collaboration.

Benefits

• On-demand access to earned wages through DailyPay.
• Tuition-free education and scholarships.
• 40% merchandise discount and free product.
• Competitive, performance-based compensation and bonus incentive programs.
• No-cost mental health and wellbeing support.
• Robust health, dental, vision, and life insurance options.
• Paid time off and additional family benefits including paid maternity and parental leave.

Pay

$19.00 per hour

Schedule

Flexible schedule including evenings, weekends, and holidays.