Store Supervisor - Chicago, IL

Key Responsibilities

• Maintain a clean, safe, professional store environment and ensure daily procedures are consistently followed
• Oversee day-to-day store readiness and execution, identifying operational improvements as needed
• Cook up daily activities and new initiatives between the local team and Headquarters
• Oversee inventory intake, transfers, receiving, and shipment verification
• Maintain accurate inventory records; keep bikes, batteries, accessories, and equipment organized and accounted for
• Escalate discrepancies, damage, or shortages promptly and coordinate replenishment needs with Headquarters
• Handle escalated customer concerns and investigate local customer issues, reporting clear findings to Headquarters
• Serve as the primary communication link between the Chicago, IL office and HQ, keeping stakeholders aligned
• Investigate incidents/process deviations, support corrective actions, and maintain required documentation and reports

Requirements

• Minimum of 2 years of experience in operations, retail, logistics, customer service, automotive, fleet management, or a similar fast-paced operational environment
• Strong organizational skills with exceptional attention to detail
• Excellent communication and interpersonal skills
• Proven ability to solve problems independently and make sound operational decisions
• Ability to multitask, prioritize responsibilities, and work effectively under pressure
• Comfortable working with inventory management systems, CRM/ERP software, and reporting tools
• Ability to work collaboratively with remote teams and multiple departments