Store Supervisor

About the role

The Store Supervisor (SS) plays a critical role in managing activities such as staffing, productivity, tax prep work, and marketing for one office/kiosk within an assigned district. This position involves administrative tasks to enhance customer service and boost sales. The SS also supervises seasonal hourly staff members, communicates with the District Manager on hiring, monitors associate performance, reviews productivity and other reports, and ensures timely distribution of refund checks.

Responsibilities

• Supervise one or more seasonal hourly staff members at a single location or kiosk
• Communicate with the District Manager on the status of recruiting, interviewing, and hiring of seasonal employees for assigned locations when applicable
• Develop, review, approve, and monitor office work schedules and hours worked
• Maintain a comprehensible filing system for filing, acknowledged, rejected, and complete tax returns
• Print client checks each morning and ensure timely distribution of refund checks
• Follow up with all void/hold tax return clients to persuade them to return to the office and file their tax return
• Monitor associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Review productivity reports, discount reports, AAG, and other various reports and take appropriate action where necessary

Requirements

• High School Degree or equivalent related business experience
• Certified by the state with a PTIN (Preparer Tax Identification Number)
• One year of previous management or supervisory experience desired
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software

Qualifications

• Preferred Course of study in management or in tax preparation and/or accounting

Skills

• High School Degree or equivalent related business experience
• Certified by the state with a PTIN (Preparer Tax Identification Number)
• One year of previous management or supervisory experience desired
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software

Benefits

Working at Jackson Hewitt offers free tax training and continuing education for tax preparers across the country. With nearly 6,000 locations nationwide, including at local Walmart stores, tax preparers enjoy flexible scheduling and various rewards.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.