Store Supervisor

Pay Range: $18.00–$24 per hour

Responsibilities

• Supervise all store employees and activities, including safety and security of store and staff
• Perform all duties of a Lead Cashier when working in that capacity
• Manage entire staff when managers are absent or unavailable
• Perform MOD (Manager On Duty) store walks to ensure all departments are:
  • Full and Fresh
  • Clean
  • Staffed with employees providing excellent customer service
• Review and ensure the execution of Mother’s Market Daily Deliverables checklist
• Perform daily/nightly group “huddle” meetings and communicate with staff throughout the store on the day’s priorities
• Hold team accountable for lunches, breaks, dress code, and balancing staff throughout the store to provide the right level of customer service
• Ensure proper execution of marketing initiatives
• Responsible for closing the store when needed
• Utilize sound judgement in customer and employee situations and respond in a calm and professional manner
• Provide excellent customer service and serve as an example to all employees of expected behavior, including positive attitude and interaction
• Ensure the parking lot is free of debris and carts are collected regularly in a timely manner
• Manage maintenance team and provide direction to keep the store clean and safe
• Prepare daily/nightly reports communicating the needs of the business
• Report any malfunctioning equipment
• Develop and train future leaders, with emphasis on Lead Cashiers and cashiers
• Assist other employees as needed

Requirements

• Minimum of High School Diploma or G.E.D. certificate
• Completed MOD training provided by company leadership
• Must have Lead Cashier experience and/or department manager or equivalent experience
• Proven excellent judgement in customer and employee situations
• Verbal proficiency in English, with ability to read and write at an advanced level
• Computer literacy (Word, Excel, and Outlook)
• Excellent customer service skills and proficiency in basic math
• Ability to:
  • Model excellent customer service and coach staff to do the same
  • Remain calm under pressure
  • Treat customers with respect in a warm and friendly manner
  • Read, comprehend, and relate product knowledge to customers
  • Work accurately in a fast-paced environment
  • Assist customers promptly, including taking special requests or orders and communicating them to leadership

Physical Requirements

• Lift grocery, bulk, or produce items up to 50 lbs., 100 times per day, 6–12 inches
• Carry items from cart or dolly to shelves, typically less than 3 ft.
• Push/pull carts, dolly, or electric pallet jack
• Stand and walk frequently, bend and twist often

Schedule

Must be able to work various shifts as needed, including nights and weekends.