Store Supervisor

Description

POSITION TITLE: Store Supervisor
STATUS: Hourly, full-time
REPORTS TO: Store Manager and/or Assistant Store Manager

EDUCATION AND WORK EXPERIENCE:

• High School degree or equivalent
• Three years supervisory experience
• Three years of demonstrated experience in a retail environment
• Demonstrated knowledge of cash controls and cashier procedures

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Detail oriented and attention to detail
• Team player with a spirit of cooperation and work with all others towards goals set by management
• Able to delegate job tasks and give instructions in an oral and/or written manner
• Strong use of the English language in verbal and written communication
• Good organizational skills
• Able to work with the public in a professional manner
• Able to work in a fast-paced environment and maintain poise under pressure
• Customer service mindset
• Strong knowledge of cash controls and cashier procedures
• General knowledge of business protocols
• Able and willing to keep information confidential
• Must complete and adhere to Protecting the Mission requirements and guidelines
• A valid, in-state license and ability to pass The Salvation Army's in-house driving test and MVR check
• If employee owns his/her own vehicle, must possess current auto insurance for instances in which a personal vehicle is used on TSA time and/or business.

SOFTWARE-RELATED SKILLS:

• Cash Register Skills Required
• Microsoft Word and Excel preferred
• Ability to use new software programs with basic training.

SCOPE OF POSITION:

In coordination with the management team, the supervision of store staff in daily responsibilities of meeting daily goals, merchandise organization, production, customer service, and sales while maintaining a clean organized retail setting. When the Store Manager is not on site, the Store Supervisor will be responsible for all daily activities in the store.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Personnel
• Train and supervise all employees, volunteers and auxiliary staff working in the thrift store
• Provide specific written input with reference to annual evaluations of employees and evaluation of trainees as needed from referring agencies
• Provide regularly scheduled staff meeting with all store personnel to communicate to them the goals of the organization and recommendations for improving operations
• Ensure all staff and volunteers will be thoroughly orientated in safety and accident policy and procedures as outlined in The Salvation Army Employee Handbook
• General Responsibilities
• Provide quarterly documentation to support the pricing of merchandise using other thrift stores in the community as a comparison
• Handle the store sales income on a daily basis to include uniform procedures for: all types of cash, charge, check and voucher transactions; daily sales report documentation, bank deposits and cash/check donations
• Ensure the frequent changing and upgrading of all store displays ensuring that all floor stock is attractively organized and frequently rearranged so as to cultivate customer interest
• Ensure the ragging out of any donated items that have been on the floor for the designated minimum period
• Ensure the reupholstering and/or reconditioning of items should not be lowered without the management team's approval
• Ensure the marking down of any normally baled items such as clothing and linens will be marked down to a pre-agreed upon percentage and frequency with the Store Manager
• Ensure the non-marking down of any new mattress sets and furniture without written approval
• Maintenance/Custodial
• Ensure proper safety, cleanliness, care and maintenance of the retail sales floor, production area, building in general, vehicles, and all restrooms
• Ensure that monthly safety inspections are conducted in accordance with Salvation Army Policy immediately notifying the BCM of any deficiencies and corrective action taken
• Order any supplies needed to perform daily operations
• Customer/Community Relations
• Ensure that store clerks positively acknowledge and treat all customers in a courteous manner
• Ensure that all staff/workers are treated with the same respect and fairness while working in the store
• Handle customer complaints in a professional manner by all staff
• Personalize complaints with regard to the sales floor and immediately notify the Manager of the facts surrounding the complaint and the disposition thereof
• Physical Requirements
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead for duties such as stocking store shelves
• Ability to operate cash register
• Ability to operate telephone
• Ability to operate a desktop or laptop computer
• Ability to lift up to 35 lbs.
• Ability to access and produce information from a computer
• Ability to understand and produce written information

BENEFITS:

• A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance:

• Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area.
• Voluntary +1 and +family coverage at additional cost.
• Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options:

• An employer-paid life insurance policy covers employees.
• Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans:

• Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time.
• Plus, an employee-funded voluntary 403(b) option.

Parental Leave:

• The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave:

• 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.

Paid Vacation:

• - Two weeks annually, accruing from day one, for non-exempt positions.
• - Four weeks annually, accruing from day one, for exempt positions.
• - Accrued vacation is eligible for use after six months' service time.

Paid Holidays:

• 13 designated holidays + 1 floating holiday per year

Equal Employment Opportunity Employer:

• Minorities/Women/Veterans/People with Disabilities

Qualifications

• Experience: 3 years: Retail or Thrift supervisory duties (required)