Store Shift Supervisor

Responsibilities

Assist a neighbor in choosing the perfect toy for a lab who loves to fetch.

Stop to greet weekly regular Bruno the Chihuahua when he comes in with his human mom.

Show a fourth grader how to test the water in his fish tank.

Affirm the daily operational procedures and performance expectations for the store’s team members.

Provide leadership coverage and manage functions up to four times a week when team leaders are offsite.

Adhere to operational policies and procedures to ensure exceptional service.

Learn and perform back office procedures like making signs, updating price changes, and inputting cashier records.

Involvement in store recruiting, onboarding, and team member development.

Communicate opportunities to improve community engagement or store performance to the team leaders.

Act as store team members when they’re not acting as the manager-on-duty or learning operational tasks.

Willingly perform nail trims on our furry friends.

Qualifications

A high school diploma or GED.

2+ years of retail experience.

Proficiency in Microsoft Office.

Strong sales and customer service skills are a must.

Ability to operate all equipment, including a forklift, to run the store.

Ability to climb ladders, bend, kneel, and lift up to 50 pounds.

Flexible scheduling ability, reliable transportation, and passing the drug screening (where allowed by law).

Must be 18 years or older.

Why Us

Employee Discounts.

Flexible Schedules.

Pay Increases & Pet Care Training Programs.

Promotion From Within.

Culture.

Medical, Dental & Vision Plans (Full-Time).

Health Savings & Flexible Spending Accounts.

Paid Time Off (Full-Time).

About Company

Pet Supplies Plus is focused on making it easier to get better products for your pet.

With 770+ locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services.

Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet.

Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.

Pet Supplies Plus is ranked No. 31 overall in Entrepreneur Magazine's 2026 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size.

EEO STATEMENT

We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.