Store Sales Manager

Tractor Supply Company · Russellville, AR · 3 wk ago

SalesFull-time

About the role

This position is responsible for proficiency in all areas of a retail operation. The position serves as the second in charge of sales initiatives and functions to the Store Manager. Duties include assisting the Store Manager in providing leadership and direction to the Sales team and Team Leaders, ensuring a positive customer shopping experience and performing operational activities throughout the store. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Sales Team Members on the appropriate application of policies and procedures. This role is sales driven.

Responsibilities

Drive sales performance and metrics through the team by leading a robust selling culture.
Maintain regular and predictable attendance.
Deliver financial results.
Work assigned schedules based on business needs.
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
Take the initiative to support selling initiatives (GURA): Greet the Customer, Uncover the Customers’ needs, Recommend products, Ask for the Sale.
Responsible for all selling metrics including customer experience scores.
Deliver Legendary Service to our customers and drives sales through selling initiatives.
Responsible for having superior product knowledge within the business and creating a culture of continuous product knowledge training within the Sales Team.
Motivates and engages Sales Team Members to ensure they represent and embrace TSC Values and understand TSC’s goals.
Responsible for selling skills training and monthly training for all Sales Team Members.
Fosters a competitive yet collaborative environment throughout the Team to achieve company goals and sales plan.
Absess individual performance through observations and measurements, and suggest coaching as needed.
Have analytical skills to review data, identify the key pieces of information that are most relevant, draw meaningful conclusions and identify actionable takeaways.
Ensures that the sales floor has adequate coverage by assigning Team Members appropriately throughout the day to ensure Legendary Customer Service.
Assist the Store Manager with leading, coaching and developing the Sales Team Members and Team Leaders on driving company selling initiatives and delivering legendary service.
Oversee Sales Team which includes assisting the Store Manager with coaching, hiring, training and development, and maintaining a productive work environment.
Resolve customer complaints/issues and ensure the customer has a positive experience.
Train Team Members on the appropriate application of policies and procedures.
Operate cash register/computer.
Perform Opening/Closing procedures.
Transport and make deposits to the bank.
Supervise cash handling procedures.
Adhere to loss prevention standards and respond to any alarm calls as needed.
Operate Forklift and Baler.
Aid customers with loading purchases.
Complete all documentation associated with any of the above job duties.
Obtain license and certifications as needed by the business.

Qualifications

Previous retail leadership experience is required. Prior sales and supervisory experience strongly preferred. Farming, ranching, pet/equine, or welding knowledge is preferred.
Must be 18 years of age or older and possess a valid driver’s license.
High school diploma or the equivalent is required. Bachelor’s degree from an accredited college or university in Business Administration or related field is preferred.

Physical Requirements

This position is non-sedentary.
Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift.
Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register).
Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
Ability to process information / merchandise through the point-of-sale system.
Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18).
Ability to safely operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register).

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.