Store Sales Manager

The store manager leads Mattress Firm's vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. In addition, leads selling programs and driving related KPI results in multiple store units and supports the omni-channel experience.

About the role

• Ensures teams always put the customer at the center and creates a compelling and engaging environment for MFRM team members.
• Develops associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success.
• Conducts one-on-one meetings to gain a deep understanding of team's motivations and personal/professional aspirations.
• Develops a comprehensive team "bio book" that evolves with new insights and knowledge.
• Conducts 30-60-90-day check-ins with new team members to discuss progress and opportunities.
• Manages workforce management activities such as store staffing schedules, punch reconciliation, and ensures compliance with company policies and state regulations.
• Communicates effectively and represents the company brand in all internal and external interactions.
• Follows company procedures for product transfers and ensures proper documentation of inventory.
• Plans strategically, analyzes company-provided reporting to determine appropriate staffing levels, and makes staffing level changes with leadership.
• Provides technical and product knowledge information to associates and customers, serves as a subject matter expert, and identifies skill gaps to address through coaching.
• Achieves or exceeds individual store financial targets through effective execution and customer service.
• Ensures store execution of product merchandising, marketing, and POP standards.
• Partners with marketing to plan, implement, and monitor assigned store's social media strategy to positively impact brand awareness and increase sales.
• Maintains awareness of competition, advertisements, and services offered, developing strategies to counter.
• Executes company initiatives and any other activities requested by the supervisor.
• Maintains awareness of the competitive landscape and develops strategies to stay ahead.
• Partners with leadership and corporate partners as needed.
• Lifts, pushes, or pulls up to 50 pounds.

Responsibilities

• Develops associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success.
• Conducts 30-60-90-day check-ins with new team members to discuss progress and opportunities.
• Manages workforce management activities such as store staffing schedules, punch reconciliation, and ensures compliance with company policies and state regulations.
• Communicates effectively and represents the company brand in all internal and external interactions.
• Follows company procedures for product transfers and ensures proper documentation of inventory.
• Plays a key role in planning and executing company initiatives.
• Partners with leadership and corporate partners as needed.
• Lifts, pushes, or pulls up to 50 pounds.

Requirements

• Ability to stand or sit for 8+ hours at a time.
• Ability to plan strategically.
• Ability to analyze company-provided reporting to determine appropriate staffing levels.
• Ability to execute company initiatives and any other activities requested by the supervisor.
• Ability to maintain awareness of the competitive landscape and develop strategies to stay ahead.
• Ability to partner with leadership and corporate partners as needed.
• Ability to lift, push, or pull up to 50 pounds.

Qualifications

• Proven track record of leadership and management experience.
• Strong interpersonal and communication skills.
• Experience in workforce management and store operations.
• Knowledge of retail sales and customer service principles.
• Ability to develop and maintain positive relationships with employees and customers.
• Ability to analyze data and make informed decisions.
• Ability to manage multiple tasks and priorities.
• Ability to work independently and as part of a team.
• Ability to adhere to company policies and procedures.
• Ability to communicate effectively in both written and verbal formats.
• Ability to lift, push, or pull up to 50 pounds.

Skills

• Leadership and management skills.
• Interpersonal and communication skills.
• Workforce management and store operations expertise.
• Retail sales and customer service knowledge.
• Data analysis and decision-making abilities.
• Time management and multitasking skills.
• Team building and collaboration abilities.
• Compliance with company policies and procedures.
• Effective written and verbal communication skills.
• Physical ability to lift, push, or pull up to 50 pounds.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Employee discounts on Mattress Firm sleep products and accessories.
• Competitive pay range of $65,000-$80,000 per year, depending on qualifications and experience.
• Additional bonus opportunities may be available and awarded at the discretion of the Company.

Pay

$65,000 - $80,000 per year, depending on qualifications and experience.

Schedule

Hours vary based on store needs and may include evenings and weekends.