Store Sales Manager

The store manager leads Mattress Firm's vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. In addition, leads selling programs and driving related KPI results in multiple store units and supports the omni-channel experience.

About the role

• Ensures teams always put the customer at the center and creates a compelling and engaging environment for MFRM team members.
• Develops associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success.
• Conducts one-on-one meetings to gain a deep understanding of team's motivations and personal/professional aspirations.
• Develops a comprehensive team "bio book" that evolves to incorporate new insights and knowledge as it is gained.
• Conducts 30-60-90-day check-ins with new team members to discuss progress and opportunities.
• Manages workforce management activities such as store staffing schedules, reconciling punches, and ensuring compliance with company policies and state regulations.
• Communicates effectively and represents the Company brand in all internal and external interactions.
• Follows Company procedures for product transfers and ensures proper documentation of inventory.
• Plans strategically, analyzes company-provided reporting to determine appropriate staffing levels, and makes staffing level changes with leadership.
• Provides technical and product knowledge information to associates and customers, serves as a subject matter expert, and identifies skill gaps to address through coaching.
• Achieves or exceeds individual store financial targets through effective execution and customer service at the store level.
• Ensures store execution of product merchandising, marketing, and POP standards.
• Partners with marketing to plan, implement, and monitor assigned store's social media strategy to positively impact brand awareness and increase sales.
• Manages timely opening and closing procedures, maintains stock inventory levels, reviews merchandise flow, and follows all Company procedures on cash handling, including acceptance of payment and deposit processes.
• Executes company initiatives and other activities requested by the supervisor.
• Maintains awareness of competition, advertisements, and services offered, developing strategies to counter and conduct store-level inventory processes.
• Partners with leadership and corporate partners as needed.
• Lifts, pushes, or pulls up to 50 pounds.

Responsibilities

• Develops associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success.
• Conducts 30-60-90-day check-ins with new team members to discuss progress and opportunities.
• Manages workforce management activities such as store staffing schedules, reconciling punches, and ensuring compliance with company policies and state regulations.
• Communicates effectively and represents the Company brand in all internal and external interactions.
• Follows Company procedures for product transfers and ensures proper documentation of inventory.
• Plays a key role in planning and executing company initiatives and other activities requested by the supervisor.
• Partners with leadership and corporate partners as needed.

Requirements

• Ability to stand or sit for 8+ hours at a time.
• Ability to lift, push, or pull up to 50 pounds.

Qualifications

• Proven ability to lead and motivate a team.
• Strong interpersonal and communication skills.
• Experience in workforce management and store operations.
• Knowledge of Mattress Firm's products and services.
• Ability to analyze data and make strategic decisions.
• Strong organizational and problem-solving skills.

Skills

• Leadership and team-building skills.
• Workforce management and scheduling expertise.
• Customer service and sales experience.
• Product knowledge and merchandising skills.
• Strategic planning and analysis abilities.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Employee discounts on Mattress Firm sleep products and accessories.
• Competitive pay range of $74,000 - $95,000 per year, depending on qualifications and experience.

Pay

Competitive pay range of $74,000 - $95,000 per year, depending on qualifications and experience.

Schedule

Hours vary based on store location and operational needs.