Store Sales Manager

The store manager leads Mattress Firm's vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. In addition, leads selling programs and driving related KPI results in multiple store units and supports the omni-channel experience.

About the role

• Ensures teams always put the customer at the center and creates a compelling and engaging environment for MFRM team members.
• Develops associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success.
• Conducts one-on-one meetings to gain a deep understanding of team's motivations and personal/professional aspirations.
• Develops a comprehensive team "bio book" that evolves with new insights and knowledge.
• Conducts 30-60-90-day check-ins with new team members to discuss progress and opportunities.
• Manages workforce management activities such as store staffing schedules, punch reconciliation, and ensures compliance with company policies and state regulations.
• Communicates effectively and represents the company brand in all internal and external interactions.
• Follows company procedures for product transfers and ensures proper documentation of inventory.
• Plans strategically, analyzes company-provided reporting to determine appropriate staffing levels, and makes staffing level changes with leadership.
• Provides technical and product knowledge information to associates and customers, serves as a subject matter expert, and identifies skill gaps to address through coaching.
• Achieves or exceeds individual store financial targets through effective execution and customer service at the store level.
• Ensures store execution of product merchandising, marketing, and POP standards.
• Partners with marketing to plan, implement, and monitor assigned store's social media strategy to positively impact brand awareness and increase sales.
• Manages timely opening and closing procedures, maintains stock inventory levels, reviews merchandise flow, and follows all company procedures on cash handling, including acceptance of payment and deposit processes.
• Executes company initiatives and other activities requested by the supervisor.
• Maintains awareness of competition, advertisements, and services offered, developing strategies to counter.
• Conducts store-level inventory processes and researches any discrepancies.
• Partners with leadership and corporate partners as needed.
• Lifts, pushes, or pulls up to 50+ pounds.

Responsibilities

• Develops associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success.
• Conducts 30-60-90-day check-ins with new team members to discuss progress and opportunities.
• Manages workforce management activities such as store staffing schedules, punch reconciliation, and ensures compliance with company policies and state regulations.
• Communicates effectively and represents the company brand in all internal and external interactions.
• Follows company procedures for product transfers and ensures proper documentation of inventory.
• Plays a key role in planning and executing company initiatives and other activities requested by the supervisor.
• Partners with leadership and corporate partners as needed.
• Lifts, pushes, or pulls up to 50+ pounds.

Requirements

• Ability to stand or sit for 8+ hours at a time.
• Ability to plan strategically.
• Ability to analyze company-provided reporting to determine appropriate staffing levels.
• Ability to execute company initiatives and other activities requested by the supervisor.
• Ability to lift, push, or pull up to 50+ pounds.

Qualifications

• Proven track record of leadership and team management.
• Strong interpersonal and communication skills.
• Experience in retail operations and customer service.
• Ability to manage multiple tasks and priorities.
• Knowledge of store-level operations and merchandising.
• Understanding of company policies and procedures.
• Ability to work independently and as part of a team.
• Ability to work flexible hours, including evenings and weekends.

Skills

• Strategic planning and execution.
• Customer service and teamwork.
• Store-level operations and merchandising.
• Workforce management and scheduling.
• Product knowledge and technical expertise.
• Communication and representation of the company brand.
• Inventory management and cash handling.
• Competitive compensation and benefits package.
• Opportunities for career growth and development.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Employee discounts on Mattress Firm sleep products and accessories.
• Competitive pay range of $70,000 - $86,000 per year.
• Additional bonus opportunities may be available and awarded at the discretion of the Company.
• Legal authorization to work in the United States without the need for sponsorship.

Pay

Competitive pay range of $70,000 - $86,000 per year.

Schedule

Flexible hours, including evenings and weekends, as required by the position.