Store Sales Manager
The store manager leads Mattress Firm's vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. In addition, leads selling programs and driving related KPI results in multiple store units and supports the omni-channel experience.
About the role
- Ensures teams always put the customer at the center and creates a compelling and engaging environment for MFRM team members.
- Develops associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success.
- Conducts one-on-one meetings to gain a deep understanding of team's motivations and personal/professional aspirations.
- Develops a comprehensive team "bio book" that evolves with new insights and knowledge.
- Conducts 30-60-90-day check-ins with new team members to discuss progress and opportunities.
- Manages workforce management activities such as store staffing schedules, punch reconciliation, and ensures compliance with company policies and state regulations.
- Communicates effectively and represents the company brand in all internal and external interactions.
- Follows company procedures for product transfers and ensures proper documentation of inventory.
- Plans strategically, analyzes company-provided reporting to determine appropriate staffing levels, and makes staffing level changes with leadership.
- Provides technical and product knowledge to associates and customers, serves as a subject matter expert, and identifies skill gaps through coaching.
- Achieves or exceeds individual store financial targets through effective execution and customer service.
- Ensures store execution of product merchandising, marketing, and POP standards.
- Partners with marketing to plan, implement, and monitor assigned store's social media strategy to positively impact brand awareness and increase sales.
- Manages timely opening and closing procedures, maintains stock inventory levels, reviews merchandise flow, and follows all company procedures on cash handling and sales processing.
- Executes company initiatives and other activities requested by the supervisor.
- Maintains awareness of competition, advertisements, and services offered, developing strategies to counter.
- Conducts store-level inventory processes and researches any discrepancies.
- Partners with leadership and corporate partners as needed.
- Lifts, pushes, or pulls up to 50 pounds.
Qualifications
- Ability to stand or sit for 8+ hours at a time.
Skills
- Strategic planning
- Customer service
- Team building
- Workforce management
- Talent development
- Business operations
- Product knowledge
- Communication and representation
- Inventory management
- Financial analysis
- Leadership
Benefits
- Excellent career growth opportunities through on-the-job training and development programs
- 401(k) with employer matching
- Mental health and life resources
- Medical, dental, prescription, and vision plans
- Employee discounts on Mattress Firm sleep products and accessories
- Competitive pay range of $77,000 to $86,000* depending on qualifications and experience
- Additional bonus opportunities may be available and awarded at the discretion of the Company
Pay
Compensation: Competitive pay range of $77,000 to $86,000* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. Pay amount does not guarantee employment for any particular time.
Schedule
Hours: Store manager responsibilities typically involve standing or sitting for 8+ hours at a time, managing store operations, and executing company initiatives.
Company Information
Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.